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[PrestaShop Theme Provider] Header/footer sometimes missing

Posted: Wed May 13, 2015 7:37 am
by celineldu77
Hi,
I added Prestashop Theme Provider on my website and it works partially.
Header and footer aren't always show on my Wordpress.

I use the develop version. Is it because of this ? Or do I have to change a setting ?

It's a pity, it's exactly what i need for my website.

Can you help me please ?

Thanks
Céline

Re: [PrestaShop Theme Provider] Header/footer sometimes miss

Posted: Wed May 13, 2015 12:42 pm
by inveo
Please PM me the web site URL and we will take a look at that.

If you block or only allow some IP addresses to connect to your web site then it may cause an issue similar to this. The solution it to add your server IP address to the allowed IPs.

Re: [PrestaShop Theme Provider] Header/footer sometimes miss

Posted: Wed May 13, 2015 4:38 pm
by celineldu77
Thanks for your reply,
I worke on preprod. This domain is controlled by a login/password.

I'll try to make-it on site without IDs

Re: [PrestaShop Theme Provider] Header/footer sometimes miss

Posted: Wed May 13, 2015 5:00 pm
by inveo
The HTTP authentication can be a problem under the situation that for WP subfolder the username/password is different than for the (root) folder of PrestaShop. Otherwise the WordPress Integration should work fine with HTTP authentication (this applies to "Isolated runtime" and "Direct cache" mode, "Shared runtime" mode works ok under all circumstances).

Re: [PrestaShop Theme Provider] Header/footer sometimes miss

Posted: Wed Jun 17, 2015 9:58 am
by celineldu77
Hi,
My website is now online but problem is always present.

Can you help me please ?

The url : nuteor.com

Thanks

Re: [PrestaShop Theme Provider] Header/footer sometimes miss

Posted: Wed Jun 17, 2015 12:07 pm
by inveo
We've checked your web site and header/footer is displayed properly there. What is missing are only some parts (blocks). We can take a look at that but we will need your FTP credentials (PM).

Re: [PrestaShop Theme Provider] Header/footer sometimes miss

Posted: Thu Jun 18, 2015 7:36 am
by inveo
The problem has been resolved. It was a PHP 5.6 compatibility issue.

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