[PrestaShop Theme Provider] Header/footer sometimes missing

PrestaShop Modules including WordPress & phpBB Integration.
celineldu77
Posts: 3
Joined: Tue May 12, 2015 6:07 am

[PrestaShop Theme Provider] Header/footer sometimes missing

Postby celineldu77 » Wed May 13, 2015 7:37 am

Hi,
I added Prestashop Theme Provider on my website and it works partially.
Header and footer aren't always show on my Wordpress.

I use the develop version. Is it because of this ? Or do I have to change a setting ?

It's a pity, it's exactly what i need for my website.

Can you help me please ?

Thanks
Céline

inveo
Inveo Support
Posts: 1281
Joined: Sat Feb 02, 2008 12:07 pm
Contact:

Re: [PrestaShop Theme Provider] Header/footer sometimes miss

Postby inveo » Wed May 13, 2015 12:42 pm

Please PM me the web site URL and we will take a look at that.

If you block or only allow some IP addresses to connect to your web site then it may cause an issue similar to this. The solution it to add your server IP address to the allowed IPs.

celineldu77
Posts: 3
Joined: Tue May 12, 2015 6:07 am

Re: [PrestaShop Theme Provider] Header/footer sometimes miss

Postby celineldu77 » Wed May 13, 2015 4:38 pm

Thanks for your reply,
I worke on preprod. This domain is controlled by a login/password.

I'll try to make-it on site without IDs

inveo
Inveo Support
Posts: 1281
Joined: Sat Feb 02, 2008 12:07 pm
Contact:

Re: [PrestaShop Theme Provider] Header/footer sometimes miss

Postby inveo » Wed May 13, 2015 5:00 pm

The HTTP authentication can be a problem under the situation that for WP subfolder the username/password is different than for the (root) folder of PrestaShop. Otherwise the WordPress Integration should work fine with HTTP authentication (this applies to "Isolated runtime" and "Direct cache" mode, "Shared runtime" mode works ok under all circumstances).

celineldu77
Posts: 3
Joined: Tue May 12, 2015 6:07 am

Re: [PrestaShop Theme Provider] Header/footer sometimes miss

Postby celineldu77 » Wed Jun 17, 2015 9:58 am

Hi,
My website is now online but problem is always present.

Can you help me please ?

The url : nuteor.com

Thanks

inveo
Inveo Support
Posts: 1281
Joined: Sat Feb 02, 2008 12:07 pm
Contact:

Re: [PrestaShop Theme Provider] Header/footer sometimes miss

Postby inveo » Wed Jun 17, 2015 12:07 pm

We've checked your web site and header/footer is displayed properly there. What is missing are only some parts (blocks). We can take a look at that but we will need your FTP credentials (PM).

inveo
Inveo Support
Posts: 1281
Joined: Sat Feb 02, 2008 12:07 pm
Contact:

Re: [PrestaShop Theme Provider] Header/footer sometimes miss

Postby inveo » Thu Jun 18, 2015 7:36 am

The problem has been resolved. It was a PHP 5.6 compatibility issue.