TERMS & CONDITIONS ("Conditions")

VERSION DATE: September 16, 2016


1. SCOPE & APPLICATION

  1. 1.1 THESE CONDITIONS APPLY TO ALL PURCHASES OF PRODUCTS (INCLUDING, WITHOUT LIMITATION, HARDWARE AND/OR SOFTWARE) ("PRODUCTS") OR SERVICES ("SERVICES") WHICH ARE SOLD THROUGH THIS WEBSITE ("SITE") BY: (A) US, THE SELLER, Inveo s.r.o., Bohacova 867/2, 149 00 Prague, Czech Republic, registered in the Commercial Register kept by the Registry Court in Prague, Insert no. C 147214 (REFERENCES TO "US", "WE" OR "OUR" BEING CONSTRUED ACCORDINGLY) TO (B) YOU, THE PURCHASER (REFERENCES TO "YOU" OR "YOUR" BEING CONSTRUED ACCORDINGLY).
  2. 1.2 BY PLACING AN ORDER ON THIS SITE YOU AGREE TO ABIDE BY THESE CONDITIONS. IF YOU ARE A 'CONSUMER' (PURCHASING OUTSIDE THE SCOPE OF YOUR BUSINESS), THEN THESE CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS WHERE THESE CANNOT BE LIMITED OR EXCLUDED BY APPLICABLE LAW.
  3. 1.3 AS A CONSUMER, YOU WILL HAVE A LEGAL "COOLING OFF PERIOD" DURING WHICH YOU MAY CANCEL YOUR ORDER FOR ANY REASON WITHOUT PENALTY. THIS PERIOD IS:
    1. 1.3.1 FOR PRODUCTS: THIRTY (30) DAYS AFTER THE DATE OF DELIVERY OF THE PRODUCTS
    2. 1.3.2 FOR SERVICES: FOURTEEN (14) DAYS AFTER THE DATE OF US ACCEPTING YOUR ORDER.
  4. 1.4 PLEASE NOTE:
  5. SUCH RIGHT TO CANCEL:
    1. 1.4.1 TERMINATES, WHERE YOU ORDER SERVICES, IF THOSE SERVICES COMMENCE WITH YOUR AGREEMENT BEFORE THE COOLING OFF PERIOD EXPIRES.
    2. 1.4.2 TERMINATES, WHERE YOU ORDER SOFTWARE OR AUDIO OR VIDEO RECORDINGS, IF YOU UNSEAL OR USE THE SOFTWARE.
    3. 1.4.3 DOES NOT APPLY TO BESPOKE OR CUSTOMISED PRODUCTS MADE SPECIFICALLY TO YOUR ORDER AND TO DOWNLOAD PRODUCTS.
  6. 1.5 All CANCELLATION NOTICES MUST BE IN WRITING (INCLUDING EMAIL) AND ADDRESSED (YOU MAY USE THIS FORM):
    Inveo s.r.o., Bohacova 867/2, 149 00 Prague, Czech Republic
  7. 1.6 IF YOU EXERCISE THE ABOVE RIGHT TO CANCEL, YOU MUST TAKE REASONABLE CARE OF ANY PRODUCT(S) IN YOUR POSSESSION AND (AT YOUR COST) EITHER: RETURN THEM TO US (OR OUR AUTHORISED REPRESENTATIVES) OR MAKE THEM AVAILABLE TO BE COLLECTED (AS REQUESTED). IF YOU HAVE PAID IN ADVANCE, YOU WILL BE REFUNDED WITHIN 14 DAYS OF GIVING THE CANCELLATION NOTICE.
  8. PLEASE RETURN THE PRODUCT TO THE ADDRESS LISTED ON THE DELIVERY RECEIPT INCLUDED IN THE SHIPMENT.
  9. 1.7 IF YOU REQUIRE MORE INFORMATION ON YOUR RIGHTS, YOU SHOULD CONTACT CUSTOMER SUPPORT.

2. OFFER, ACKNOWLEDGMENT AND ACCEPTANCE

  1. 2.1 Any prices, quotations and descriptions made or referred to on this Site are subject to availability, do not constitute an offer and may be withdrawn or revised at any time prior to our express acceptance of your order (as described below).
  2. 2.2 While we make every effort to ensure that items appearing on the Site are available, we cannot guarantee that all items are in stock or immediately available when you submit your order. We may reject your order (without liability) if we are unable to process or fulfil it. If this is the case, we will refund any prior payment that you have made for that item.
  3. 2.3 An order submitted by you constitutes an offer by you to us to purchase Products or Services on these Conditions and is subject to our subsequent acceptance.
  4. 2.4 Prior to such acceptance, an automatic e-mail acknowledgement of your order may be generated. Please note that any such automatic acknowledgement does not constitute a formal acceptance of your order.
  5. 2.5 Our acceptance of your order takes effect and the contract concluded at the point where such offer is expressly accepted by us dispatching your order/commencing Services and accepting your credit card or other payment ("Acceptance").

3. YOUR REPRESENTATIONS

  1. 3.1 You represent that information provided by you when placing your order is up-to-date materially accurate and is sufficient for us to fulfil your order. You also represent that you have legal capacity to enter into a contract.
  2. 3.2 Unless agreed otherwise or required by applicable law, any warranties provided in relation to Products or Services only extend to you on the understanding that you are a user and not a reseller of those Products or Services.
  3. 3.3 No warranty, commitment or any other obligation should ever be assumed by you on our behalf without our express prior written consent.

4. PRICE AND TERMS OF PAYMENT

  1. 4.1 Prices payable for Products or Services are those in effect at the time of order received, unless otherwise expressly agreed. Prices may be indicated on the Site or an order acknowledgement but the authoritative price in the event of any discrepancy, is the price that is notified to you on our Acceptance.
  2. 4.2 Prices (unless stated otherwise) are in the currency quoted on the Site.
  3. 4.3 We have the right at any time prior to our Acceptance to withdraw any discount and/or to revise prices to take into account increases in costs including (without limitation) costs of any materials, carriage, labour or the increase or imposition of any tax, duty or other levy and any variation in exchange rates. We also reserve the right to notify you of any mistakes in Product descriptions or errors in pricing prior to product dispatch. In such event if you choose to continue with fulfilment of the order, you acknowledge that the Product or Service will be provided in accordance with such revised description or corrected price.
  4. 4.4 Unless otherwise specified, prices quoted are
    1. 4.4.1 exclusive of the costs of shipping or carriage to the agreed place of delivery; and
    2. 4.4.2 inclusive of VAT (where applicable) and exclusive of any other tax or duty which (where applicable) must be added to the price payable;
    3. You agree to pay for shipping or carriage of Products as such costs are specified by us at the point of purchase.
  5. 4.5 Payment shall be made prior to delivery and by such methods as are indicated on the Site (and not by any other means unless we have given our prior agreement).
  6. 4.6 Except as expressly provided elsewhere in these Conditions or the Site, payment may be taken in full notwithstanding any claim for short delivery or defects. Please note that this also applies to possible payment transfer fees, such as bank fees.
  7. 4.7 We will charge credit or debit cards on dispatch of the Product or commencement of Services. We reserve the right to verify credit or debit card payments prior to Acceptance.
  8. 4.8 Where the payment is invoiced, each invoice shall be due on and made in full within thirty (30) days of the date of relevant invoice.
  9. 4.9 No counterclaim or set-off may be deducted from any payment due without our written consent. We may also take action against you for the price of Products at any time after payment has become due even though property in those Products may not yet have passed to you.
  10. 4.10 Any extension of credit allowed to you may be changed or withdrawn at any time. Interest shall be chargeable on overdue amounts accruing on a daily basis at the maximum amount permitted under applicable law from the due date for payment until our receipt of the full amount (whether before or after judgement). You shall indemnify us on demand against any out of pocket expenses incurred in relation to recovery of any overdue amounts.

5. TERMINATION

  1. 5.1 If you commit an act of bankruptcy or enter into a deed of arrangement with creditors or a court order for winding-up is made against you or you take or suffer any similar action in consequence of debt or we have cause to believe that you are unable to pay your debts as they fall due; or you fail to pay any amount by the due date or breach any of these Conditions then, without prejudice to any of our other rights, we may:-
    1. 5.1.1 stop any Products in transit; and/or
    2. 5.1.2 suspend further Product deliveries; and/or
    3. 5.1.3 stop or suspend provision of Services; and/or
    4. 5.1.4 by written notice to terminate your order and all or any other contracts between us and you.
  2. 5.2 Provisions of the clause 5.1 do not apply if you are a consumer.

6. DELIVERY AND RISK

  1. 6.1 Delivery timescales/dates specified on the Site, in any order acknowledgement, acceptance or elsewhere are estimates only. While we endeavour to meet such timescales or dates, we do not undertake to dispatch Products and/or commence Services by a particular date or dates and shall not be liable to you in respect of delays or failure to do so.
  2. 6.2 If you refuse or fail to take delivery of Products provided in accordance with these Conditions, any risk of loss or damage to the Products shall nonetheless pass and without prejudice to any other rights or remedies we have:
    1. 6.2.1 We shall be entitled to immediate payment in full for the Products or Services delivered and either to effect delivery by whatever means we consider appropriate or to store Products at your risk;
    2. 6.2.2 You shall be liable pay on demand all costs of Product storage and any additional costs incurred as a result of such refusal or failure to take delivery;
    3. 6.2.3 We shall be entitled 30 days after the agreed date for delivery to dispose of Products in such manner as we determine and may set off any proceeds of sale against any sums due from you.
  3. 6.3 Except to the extent required as a result of any mandatory rights you have as a consumer under applicable law, you shall not be entitled to reject the Products in whole or in part by reason of short delivery and shall pay in full notwithstanding short delivery or non-delivery unless you notify us in writing of any claim within 7 days of the latest of the date of receipt of the relevant invoice or delivery whereupon you shall pay for the quantity actually delivered.
  4. 6.4 Where we deliver Products by instalments, each instalment constitutes a separate contract and any defect in any one or more instalments shall not entitle you to repudiate the contract as a whole nor to cancel any subsequent instalment.
  5. 6.5 Save as otherwise provided in these Conditions, risk of loss of or damage to the Products passes to you on delivery or when placed in your possession or that of any carrier or transport provided by you, whichever shall occur first.

7 REJECTION, DAMAGE OR LOSS IN TRANSIT

  1. 7.1 You are responsible for checking Products upon delivery and verifying that they are in satisfactory condition, in accordance with their description and complete. You may return purchased Products in accordance with these Conditions.
  2. 7.2 If you believe that you are entitled to cancel the contract, please let us know, stating your reasons for the cancellation.
  3. 7.3 Damage to or loss of products must be reported to us no later than five (5) business days after receipt of the product or awareness of the loss. Other product defects must be reported to us in writing no later than 30 days after receipt of the product.
  4. 7.4 We shall not be liable for any damage or losses arising from defective installation of the Products; from the use of the Products in connection with other defective, unsuitable or defectively installed equipment; your negligence; improper use or use in any manner inconsistent with the specifications or instructions.
  5. 7.5 Where these is a shortage or failure to deliver, or any defect in or damage to a Product or Service, we may at our option:
    1. a. (in the case of Product shortage or non-delivery) make good any such shortage or non-delivery and/or
    2. b. in the case of failure to perform or defective performance of a Service, make good such failure or defective performance; and/or
    3. c. in the case of damage or any defect(s) in the Product:
      1. i. Replace or repair the Product upon you returning the Product; or;
      2. ii. Refund the price paid in respect of any Products found to be damaged or defective.

8. SOFTWARE

  1. 8.1 Where any Product supplied is or includes software ("Software"), this Software is licensed by us or by the relevant licensor/owner subject to the relevant end-user license agreement or other licence terms included with Software ("License Terms") and/or the Product. In addition:
    1. 8.1.1 Such Software may not be copied, adapted, translated, made available, distributed, varied, modified, disassembled, decompiled, reverse engineered or combined with any other software, save to the extent that (i) this is permitted in the License Terms, or (ii) applicable law expressly mandates such a right which cannot legally be excluded by contract.
    2. 8.1.2 Save to the extent provided for in any applicable License Terms, your rights of return and/or to a refund under these Conditions do not apply in the event that you open the Software shrink-wrap and/or break the license seal and/or use the Software.
    3. 8.1.3 Except to the extent expressly provided by us in writing or under relevant License Terms, Software is provided 'as is' without any warranties, terms or conditions as to quality, fitness for purpose, performance or correspondence with description and we do not offer any warranties or guarantees in relation to Software installation, configuration or error/defect correction.
  2. 8.2 If you have technical questions about the product, please contact customer support. Please note technical support may be provided in English only.

9. LIABILITY LIMITATION

  1. 9.1 TO THE MAXIMUM EXTENT LEGALLY PERMITTED, IT IS AGREED THAT A TOTAL CUMULATIVE VALUE AND CAP OF ANY DAMAGES AND LIABILITY CLAIMS, THAT MAY BE ENFORCED OR CLAIMED BY YOU SHALL IN NO CIRCUMSTANCES EXCEED THE COST OF THE DEFECTIVE, DAMAGED OR UNDELIVERED PRODUCTS OR SERVICES (DETERMINED BY NET PRICE INVOICED/CHARGED TO YOU) IN RESPECT OF ANY SINGLE OCCURRENCE OR SERIES OF OCCURRENCES. EVEN IF ADVISED OF THE SAME, WE SHALL NOT BE LIABLE FOR:
  2. - YOUR INABILITY TO MAKE ORDERS OR LOSS OF INCOME, REVENUE, PROFITS, CONTRACTS, DATA, GOODWILL OR SAVINGS.
  3. 9.2 YOU AGREE THAT THE LIMITATION OF LIABILITY UNDER SECTION 9.1 ABOVE IS APPROPRIATE AND REPRESENTS, GIVEN THE NATURE AND SUBJECT MATTER OF THIS AGREEMENT, ANY REASONABLY FORESEEABLE DAMAGE WHICH ON THE DATE OF CONCLUSION HEREOF PARTIES ANTICIPATED AS THE POSSIBLE CONSEQUENCE OF BREACH OF OUR OBLIGATION ARISING OUT OF OR IN RELATION WITH THIS AGREEMENT AND WHICH COULD BE ANTICIPATED IN CONNECTION WITH GIVEN FACTS AND OBJECTIVES OF THIS AGREEMENT AT THE CONCLUSION THEREOF.
  4. 9.3 SUBJECT TO ANY EXPRESS PROVISIONS TO THE CONTRARY SET OUT IN THESE CONDITIONS, ALL TERMS, CONDITIONS, WARRANTIES AND REPRESENTATIONS (EXPRESS OR IMPLIED BY STATUTE OR OTHERWISE) ARE HEREBY EXCLUDED. WE SHALL NOT BE LIABLE FOR ANY LOSS, DAMAGE OR INJURY WHETHER RESULTING FROM DEFECTIVE MATERIAL, FAULTY WORKMANSHIP, OR OTHERWISE HOWSOEVER ARISING AND WHETHER OR NOT CAUSED BY OUR (OR OUR EMPLOYEES' OR AGENTS' NEGLIGENCE) EXCEPT TO THE EXTENT THAT APPLICABLE LAW PROHIBITS EXCLUSIONS OR LIMITATIONS OF LIABILITY FOR INTENTIONAL TORTS OR GROSS NEGLIGENCE OR OTHER 'WRONGS'.
  5. 9.4 WE DO NOT EXCLUDE LIABILITY FOR (1) DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE (OR THAT OF OUR EMPLOYEES OR AUTHORISED REPRESENTATIVES) OR (2) FRAUD.
  6. 9.5 THESE CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS UNDER APPLICABLE LAWS. YOU MAY ASSERT SUCH RIGHTS AT YOUR DISCRETION. THE FOLLOWING ADDTIONAL CONDITIONS APPLY TO 'CONSUMERS' (PURCHASING PRODUCTS OTHERWISE THAN IN THE COURSE OF A BUSINESS):
  7. 9.6 NOTHING IN THESE CONDITIONS SHALL OR BE CONSTRUED AS LIMITING OR EXCLUDING OUR LIABILITY TO YOU, WHERE UNDER MANDATORY LAWS APPLICABLE IN YOUR TERRITORY, SUCH LIABILITY CANNOT BE EXCLUDED OR LIMITED BY CONTRACT.
  8. 9.4 THESE CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS UNDER APPLICABLE CONSUMER OR OTHER LAWS. YOU MAY ASSERT SUCH RIGHTS AT YOUR DISCRETION.

10. RETENTION OF TITLE

  1. 10.1 Title to Products in any one order shall not pass from us to you until payment in full of the price in respect of such order (including any interest or other payments due in respect of those Products). Until payment has been made in full for any Products, you shall have possession of those Products as our agent and shall (subject to the provisions of Condition 10.2 below) store the Products in such a way as to enable them to be readily identified as our property, and keep proper and accurate records to enable us to distinguish Products for which payment has been made in full from those Products for which payment is outstanding.
  2. 10.2 If you sell any Products, to the fullest extent permitted by law, you shall hold (on a fiduciary basis) all proceeds of such sales in trust for us and in a separate account. You undertake immediately upon being so requested by us to assign to us all rights in respect of those proceeds and that separate account and/or all rights and claims which you may have against any customers arising from such sales until payment is made in full as aforesaid and not to assign such rights and claims to any third party without our prior written consent.
  3. 10.3 We reserve the right (subject to applicable law) to repossess any Products in respect of which payment is overdue, declined or lapses and thereafter to re-sell the same This Condition 10.3 shall continue in force notwithstanding termination of the contract howsoever caused.

11. THIRD PARTY RIGHTS

  1. 11.1 You shall indemnify us to the fullest extent permitted by law against any and all liabilities, claims and costs incurred by or made against us as a direct or indirect result of us performing Services or carrying out any work on or to the Products where this has been done to your (or your representative's) specific requirements or specifications causing an infringement or alleged infringement of any proprietary rights of any third party.

12. WARRANTY

  1. 12.1 All Product specifications, illustrations, drawings, particulars, dimensions, performance data and other information on the Site or made available by us are intended to represent no more than a general illustration of the Products and do not constitute a warranty or representation by us that the Products will conform with the same.
  2. 12.2 Your rights of repair or replacement of any Products or any part or parts thereof which are found to be defective will (except where agreed otherwise) be negated or rendered void where:
    1. 12.2.1 Products have been repaired or altered by persons other than us or any authorised dealer; and/or
    2. 12.2.2 defective Product or Products have not been returned together with full details in writing of the alleged defects within 30 days from the date on which such Products were delivered; and/or
    3. 12.2.3 defects are due (wholly or partially) to mistreatment, improper use or storage or maintenance or installation.
    4. THE FOLLOWING SPECIAL CONDITIONS APPLY TO 'CONSUMERS' (PURCHASING PRODUCTS OTHERWISE THAN IN THE COURSE OF A BUSINESS):
    5. Conditions stipulated in clauses 12.1 and 12.2 do not apply and do not affect your statutory rights under applicable consumer or other laws.

13. CONSENTS, CUSTOMS DUTIES & EXPORT

  1. 13.1 If any licence or consent of any government or other authority is required for the acquisition, carriage or use of the Products by you, you shall obtain such licence or consent at your own expense and if necessary produce evidence to us on demand. Failure so to do shall not entitle you to withhold or delay payment of the price. Any additional expenses or charges incurred by us resulting from such failure shall be met by you.
  2. 13.2 Products licensed or sold to you under these Conditions may be subject to export control laws and regulations where you take delivery or use them. You shall be responsible for complying with those laws and will not do anything to breach them.
  3. 13.3 Items entering the European Economic Area (EEA) from outside over a certain value may be subject to customs charges (e.g. where costs are in excess of your personal import allowance). You may be subject to customs charges, import duties and taxes, levied when the Product reaches your specified destination. Any such additional charges for customs clearance or import duties or taxes must be met by you, since we have no control over what these charges are. You should contact the local customs office in the relevant jurisdiction for further information on customs policies or duties.

14. NOTICES

  1. Any notice or other communications in relation to our contract may be given by sending the same by hand delivery, pre-paid post, fax or e-mail to the latest address and contact that one party has notified in writing to the other. This will also be the address for service of legal proceedings in the manner prescribed by law.

15. GENERAL

  1. 15.1 You shall not assign, transfer, charge or make over or purport to assign transfer charge to make over your rights under these Conditions
  2. 15.2 We shall not be liable to you nor held in breach of contract for any delay in its performance resulting from causes beyond our control which were not foreseeable on the date of signing this Agreement in accordance with sec. 374 of the Czech Commercial Code, including (but not limited to) any act of God, war, riot, civil commotion, government action, explosion, fire, flood, storm, accident, strike, lock-out, trade dispute or labour disturbance, breakdown of plant or machinery, interruption in the supply of power or materials and in such event we may elect to cancel your order and refund any payments made.
  3. 15.3 You acknowledge that these Conditions supersede and cancel all previous contracts, agreements and working arrangements whether oral or written, express or implied, between us. These Conditions prevail over any other terms or conditions contained in or referred to elsewhere or implied by trade, custom or course of dealing. Any purported terms or conditions to the contrary are hereby excluded to the fullest extent legally permitted. This exclusion relates in particular to contractual terms and conditions stipulated by you, such as your Terms and Conditions. To the fullest extent permitted under applicable law, we reserve the right to modify these Conditions without notice.
  4. 15.4 No relaxation, forbearance, delay or indulgence by either you or us in enforcing any of these Conditions or the granting of time by either party to the other shall prejudice or restrict such rights and powers.
  5. 15.5 No waiver of any term or condition of these Conditions shall be effective unless made in writing and signed by us. The waiver of any breach of any Condition shall not be construed as a waiver of any subsequent breach or condition.
  6. 15.6 If for any reason we determine or a court of competent jurisdiction finds that any provision or portion of these Conditions to be illegal, unenforceable, or invalid under applicable law in a particular jurisdiction:
    1. 15.6.1 these Conditions will not be affected in other jurisdictions to the extent that such determination or finding has no application; and
    2. 15.6.2 in the relevant jurisdiction, the remainder of these Conditions (to the fullest extent permitted by law) will continue in full force and effect.

16. GOVERNING LAW AND JURISDICTION

  1. 16.1 The construction validity and performance of these Conditions shall be governed by Czech Law and the parties submit to the exclusive jurisdiction of the Czech Courts in Prague in the event of legal proceedings arising from any dispute.
  2. 16.2 The above Condition 17.1 shall not apply to the extent that applicable law in your country of residence requires application of another law and/or jurisdiction and/or language and this cannot be excluded by contract.

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